1. Introduction
This Privacy Policy explains how
Active Building Approvals (“we”, “our”, “us”) collects, uses, stores, and protects personal information when you visit our website, contact us, or use our services. We are committed to safeguarding your privacy and complying with applicable Australian privacy laws, including the
Privacy Act 1988 (Cth) and the
Australian Privacy Principles (APPs).
By using our website or providing your information, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect personal information in the following categories:
2.1 Information You Provide Directly
This includes information you submit through:
- Contact forms
- Quote requests
- Email enquiries
- Phone calls
- Online bookings
Examples include:
- Name
- Email address
- Phone number
- Business or property details
- Project information
- Any other information you choose to provide
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Pages visited
- Time and date of visits
- Interaction patterns
This may be collected through cookies and similar technologies (see our Cookie Policy).
2.3 Third-Party Information
We may receive information from:
- Google Analytics
- Advertising platforms
- Social media integrations
- Payment or invoicing systems
These third parties may have their own privacy policies.
3. How We Use Your Information
We use personal information for legitimate business purposes, including:
3.1 Service Delivery
- Responding to enquiries
- Providing quotes
- Delivering building approval services
- Managing bookings and communication
3.2 Business Operations
- Improving our website and services
- Internal reporting and analytics
- Staff training and quality assurance
3.3 Legal & Compliance
- Meeting regulatory obligations
- Maintaining accurate business records
- Managing disputes or complaints
3.4 Marketing & Communication
- Sending updates, newsletters, or promotional content (only if you opt-in)
- Advertising and remarketing through trusted partners
You may opt out of marketing communications at any time.
4. How We Store & Protect Your Information
We take reasonable steps to protect personal information from:
- Unauthorised access
- Misuse
- Loss
- Modification
- Disclosure
Security measures may include:
- Encrypted storage
- Secure servers
- Access controls
- Staff confidentiality obligations
5. Sharing Your Information
We do
not sell personal information.
We may share information with:
- Trusted service providers (IT, hosting, analytics, marketing)
- Regulatory bodies when legally required
- Professional advisers (legal, accounting)
- Contractors assisting with service delivery
All third parties are required to handle your information securely and in accordance with privacy laws.
6. Overseas Disclosure
Some third-party services we use (e.g., cloud hosting, analytics platforms) may store information overseas. Where this occurs, we take reasonable steps to ensure your information is protected.
7. Accessing & Correcting Your Information
You may request:
- Access to the personal information we hold about you
- Corrections to inaccurate or incomplete information
We will respond within a reasonable timeframe, in line with the Australian Privacy Principles.
8. Your Rights
You have the right to:
- Request access to your data
- Request corrections
- Opt out of marketing
- Withdraw consent (where applicable)
- Lodge a complaint if you believe your privacy has been breached
Complaints can be made directly to us or to the
Office of the Australian Information Commissioner (OAIC).
9. Links to External Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites and recommend reviewing their policies.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or business practices. The latest version will always be available on this page.
11. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, contact us at:
Active Building Approvals Email:
enquiry@activebuildingapprovals.com.au Phone:
1300 057 032
Address: Runaway Bay, QLD. 4216
